FAQs

1. How can I place a B2B order?
To place a B2B order, log into our dedicated wholesale online shop for cosmeticians and dermatologists. If you are not registered yet, please contact us at [email protected] for access.

2. What are the shipping fees for B2B orders?

  • Switzerland: CHF 9.50 for orders under CHF 500; free shipping for orders over CHF 500.
  • EU: €9.50 for orders under €500; free shipping for orders over €500.

3. How long does it take to receive my order?

  • Switzerland: Orders are shipped within 1-2 business days with a delivery time of 2-4 days.
  • EU: Orders are shipped from our warehouse in Portugal within 1-4 business days, with a delivery time of 2-15 business days, depending on the location.

4. Are there any import taxes or duties?

  • Switzerland: No additional import duties or taxes apply.
  • EU: As orders are shipped from Portugal, no import duties are required for EU destinations.

5. Can I return a B2B order?
In exceptional cases, returns are accepted if the products are unopened, in their original packaging, and with intact hygiene seals. To initiate a return, please contact us within 2 days of receiving the goods at [email protected]. Please note that return shipping costs are the customer’s responsibility.

6. Who can I contact if I have questions about my order?
For any inquiries, our customer support team is here to assist. Email us at [email protected].

7. Can I get samples for new products?
Yes, we provide product samples upon request to help you and your clients experience RoseKin Cosmetics’ quality. Please reach out to your account manager or contact [email protected] to discuss sample options.

8. Do you offer exclusive promotions for B2B clients?
Yes, we run special promotions and bulk discounts for our B2B clients throughout the year. Keep an eye on our newsletter and your inbox for updates, or reach out to [email protected] to learn about current offers.

9. How can I get marketing materials for my store or practice?
We support our B2B partners with marketing materials such as Flyers, product information sheets, and digital assets. Contact [email protected] to discuss available resources and promotional materials.